Help Desk Support Specialist

Responsibilities :

• Manage incoming help requests from users via phone and email in a professional manner.
• Document user information and the nature of their issues.
• Prioritize and schedule support requests, escalating to experienced staff when necessary.
• Maintain records of the help desk support process and resolutions.
• Use online resources to support troubleshooting and issue resolution.

Must have knowledge and experience :

• Dell and VMware product expertise.
• Experience with incident response.
• Security experience.
• Willing to travel to client locations on short notice.