Description

The Program Services Coordinator is responsible for supervising, supporting, and coordinating all aspects of Frontline and Program Services Caseworkers.

They advocate for individuals in need of services and assist in developing a strong, positive, and supportive community.

The focus of the work is to strengthen communication, boundaries, safety, and trust to help individuals take steps toward obtaining and maintaining housing.

KEY RESPONSIBILITIES :

Supervisory

• Provide day to day leadership, mentoring, and support to program staff, ensuring success in their roles.
• HIFIS management verification of daily data entry in system and case management notes are approved and accurate.
• Ensure the Program Services Director is kept informed of all incidents, observations and infractions occurring and that the information is properly documented and passed on to the appropriate staff.

Programming

• Work with Program Services Director to lead the centralization of standardization of the intake and referral process.
• Oversee the teams’ assessments for individuals who fit the Program criteria, assigning staff to clients with attention to balancing caseload and client complexity.
• Work with team to develop procedures to reflect current policies, manuals, and standards.
• Supportive role with crisis intervention and dispute resolution to ensure the safety of residents, outreach client, and staff.
• Participate in development, planning and coordination of all program activities.
• Coaching and mentor all staff in their roles and retraining when required.

Training

Onboarding of all frontline workers and program services caseworkers

• Reviewing all The Salvation Army’s Operational Policies and Procedures; core standards and ensuring compliance
• Review York Regional Operations Manuals pertaining to Belinda’s Place and ensuring compliance.
• Training and maintenance of all documentation for clients.
• HIFIS- training for all Frontline workers and Program Services Caseworkers.
• Ensure all team members are supported and trained for a

Staffing / Payroll

• Prepare and maintaining bi-weekly scheduling of all teams.
• Maintenance of relief employee lists.
• Participation in the On-call schedule.
• Responsible to ensure adequate staffing for vacation and sickness absences, coverage maybe provided by Coordinator.
• Review and approval for all Frontline workers and Program Services Caseworkers bi-weekly payroll hours.
• Attendance verification.

Administration

• Assists the Program Services Director with the development, implementation and analysis of shelter program outcomes measures and data collection process.
• Developing and maintaining documentation for the program
• Ensuring the smooth operation of the facility, complete in-depth reports for critical incidents; prepare resident files for discharge.
• Ensure that all computer records, reports, logbook entries, intake forms and other administrative tasks are done accurately and consistently as per the personal information protection and electronic documents act.
• Provide oversight to the gathering and collation of data for the Ontario Government (HIFIS) and The Salvation Army (SAMIS) monthly statistics.
• Ensure the proper maintenance and use of a computerized office system and proper record keeping of the same in accordance with the Territorial Computer Usage Policy.
• Joining various committees and groups.

Perform other duties as required.

WORKING CONDITIONS :

• This is a permanent full-time position based on
• Works day or evening shifts, weekend and statutory holidays as required.
• Work is performed in an emergency housing facility, subject to high client levels and crisis intervention.
• Work is performed to ensure seamless service through shifts.
• High degree of multitasking.

QUALIFICATIONS AND EDUCATION REQUIREMENTS :

• Minimum college diploma in social services.
• Preferred Bachelor of Social Work.
• A valid First Aid and CPR certificate.

EXPERIENCE AND KNOWLEDGE :

• Minimum of two-year’s experience supervising staff.
• Two to three experiences working with homelessness.
• Must have thorough knowledge and understanding, Mental Health and Addictions issues.
• Previous experience with Health and Safety issues.
• Knowledge of community resources in York Region considered an asset.
• Thorough knowledge and a commitment to anti-racism, anti-oppression, and equity.

SKILLS AND CAPABILITIES :

• Strong computer skills in Microsoft Office and Office 365
• Attention to detail, problem solving and analytical skills.
• Able to work in a fast-paced environment with conflicting priorities.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Excellent oral and written communication skills in English
• Ability to work independently as well as part of a team.
• Valid Ontario Class G Driver’s License and a current copy of a Driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, an asset.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.

e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.

Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.