Job Description

Job Description

We are currently recruiting for a Front Office Customer Service Specialist.

Job description

This position provides timely and accurate customer service through phone and email including order entry, product knowledge and availability, and resolving customer issues.

Major Duties and Responsibilities :

First point of contact for customers

Ensure timely and accurate service to inquiries through phone and email

Suggest additional and / or alternative products or services to meet customer needs

Enter orders in distribution software

Correspond with warehouse staff to ensure order flow

Follow up internally regarding back orders to ensure timely delivery of products

Create and maintain positive relationships with customers

Maintain office supplies and perform other administrative tasks

Other duties as assigned

Minor Duties and Responsibilities :

Communicate and resolve issues with internal departments as needed

Minimum Qualifications and Skills :

Completion of post-secondary program or combination of education and experience

1-3 years of previous customer service experience

Display professionalism and pleasant phone demeanor

Exceptional oral and written communication skills with high sense of urgency

Highly attentive to detail with strong clerical and organizational skills

Ability read and analyze detailed invoices and spreadsheets

Communicate clearly and effectively with all levels of an organization

Must be comfortable using Microsoft Office (Outlook, Word, Excel)