Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush area of the region.

The Strathcona hotel is family owned and operated and has a long history of being "Victoria's Entertainment Center".

OUR VENUES

• The Sticky Wicket Pub and Restaurant
• The Maple Room
• The Rooftop Patio
• Distrikt
• The Clubhouse Bar
• Big Bad Johns
• The Games Room
• The Strath Ale, Wine and Spirit Merchants

Summary of Position :

As a Front Desk Supervisor, you will assist the Front Office Manager with a multitude of projects as well as manage a small group of staff.

You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high paced environment, while multi-tasking, and problem solving.

Responsibilities :

• Demonstrate a commitment to provide warm, friendly service
• Answer & appropriately qualify all incoming calls on multi-line telephone system
• Efficiently & accurately process check ins and check outs
• Maintain a high level of professionalism in all aspects of job performance
• Assist in the necessary day to day operations of the Front Office
• Train new staff , and coach team members to enable them to reach their full potential
• Resolve customer complaints, and issues in a quick and efficient manner
• Build strong relationships with internal customers, and liaise with departments such as housekeeping, maintenance and security

Perks include 50% off food, $100 house charge account for staff meals, free concerts, free parking, Health and Dental benefits after 3 months

Minimum 2 years hotel front desk experience,

• Previous supervisory experience
• Passion for guest service
• Must be a team leader
• Excellent interpersonal and time management skills
• Exceptional communication skills, both written and oral
• Must be a team oriented & motivated individual
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Knowledge of Word, Excel and Property Management Systems
• Cash handling and processing experience
• Knowledge of Victoria and surrounding area and attractions
• Night audit experience an asset
• Must be able to work a flexible schedule, including evenings and weekends
• minimum of one year supervisor experience
• proof of vaccination status required