FRONT DESK AGENT

AstheFrontDeskAgentatTheSquamishAdventureInn,youwillbethefaceandfirstpointof contact of ourHostel, engaging with guests from all over the world and ensuring they haveanexceptional stay.

This multifaceted role involves the following key day-to-dayresponsibilities :

JOB DESCRIPTION :

CustomerService&Check-ins / Check-outs :

• Provide outstandingcustomerservicetoguests addressinginquiries, concerns,andrequests promptly and professionally.
• As the face of the Hostel, youwill act as a liaison between guests and Management to ensure seamlesscommunication and resolution of issues and / or complaints.
• Efficiently handle guestcheck-ins and check-outs, ensuring accuraterecordkeeping, paymenthandling and explaining the Hostel’s rules and requirements.
• Suggestingactivities and recommendationstoguests,witha focusonouractivity partners.
• Help generatepositivereviewsanddirect bookings
• Maintain awell-organizedandvisuallyappealingmerchandisedisplayandreceptionarea

RentalShopOperations :

• Manage thehostel'srentalshop,includingoutdoorequipment(bikes,kayaks,SUPs, etc.)
• Conduct thoroughinspectionsofequipmentpre / postrentals,ensuringsafetyandfunctionality.
• Assist guestsinselecting appropriategearbasedontheirpreferencesand experience.
• Aiding inthefacilitating of growingtherentalfleet&overall offering.

HousekeepingSupport :

• Aid housekeepingdepartmentwithdailytasks,includinglaundryandcleaningcommonareas.
• Collaboratewithhousekeepingtoensureahighstandardofcleanlinessandcomfortforguests.
• Regularlytidy,cleanandorganizeallcommonspacesthroughoutyour shift.

SocialMediaManagement :

• Curate postsandstoriesrelevanttotheHostelwhilststayingwithinapredetermined framework.
• Reply tomessagesontheHostel’sofficialaccountsandinteractwithotherlocal businesses

WHAT WE OFFER :

• A generous bonus structure including completion bonus and performance incentives
• 4% vacation pay
• Weekly hostel-family dinners and regular events / antics
• Dangerous proximity to the best ice cream in Squamish (Narwhals)
• A never-ending supply of new faces (our part time Crew change every 3 to 4 months)
• Waterfront location in one of the best outdoor playgrounds in the world
• FAM tours with local business and tour operators
• Complimentary stays at all HI Canada Hostels

COMPENSATION

We pay our entire team by the hour, not salary, and there’s a very good reason for this. Big businesses love Salaried jobs because it allows them to give the Management team tons of overtime and not pay an extra dollar .

We compensate our team for every hour worked, every time they’re called, and we don’t force our team to sit at work when there’s nothing to do.

We want you to go adventuring in Squamish!

The Front Desk Agent starting salary begins at $20.00 / hr and is reviewed annually. This is a career position with a small family-owned business!

WORKSCHEDULE

Permanent Full-Time (30-35 hours per week, usually around 35) and generally you’ll work 10am to 6pm (Thursday to Monday).

You’ll have less competition on the trails and craigs on your days off!

JOBQUALIFICATIONS(GOTTAHAVES) :

• Fluent English (speaking and writing). Extra languages are a bonus!
• Extensive experience in a customer service role in the accommodation / hospitality world
• Criminal Background Check
• Basic computer skills
• Living in or willing to relocate to Squamish, BC The Adventure Capital of Canada!
• Valid work permit or Canadian citizen
• Valid Driver’s license and vehicle is a bonus

APPLICATIONPROCESS

If this position sounds like a good fit please send your resume, relevant references, phone number and the best time to contact you at [email protected].