General Information

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City Laval, Montréal State / Province Quebec Country Canada Department Technical Customer Services Date Monday, July 8, 2024 Working time Full-time Ref# 20033532 Job Level Individual Contributor Job Type Experienced Job Field Technical Customer Services Seniority Level Entry Level Currency CAD - Canada - CA Annual Base Salary Minimum 32,880 Annual Base Salary Maximum 65,760 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.

Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and / or the successful applicant’s education, experience, knowledge, skills, and abilities.

The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit .

If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit .

Hourly : Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce.

From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients no matter where that work is being done.

Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Technical Service Representative to delight our customers.

Primary Responsibilities :

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices.Xerox provides training by certified instructors, as well as online and in-house training.

A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.

• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality

Skills and Qualifications :

Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.

This could include past roles with electromechanical experience, HVAC / Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.

• Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.

Safety is our top priority, especially around electrical components.

Good knowledge of English is required as this role requires regular communication in English with clients and staff located in other provinces and the United States;

Here’s what success looks like in the first 60 days :

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories :
• Comprehensive understanding of our company and customer service culture
• Clear expectations in reference to call load, territory alignment and client satisfaction
• Thorough knowledge base of the equipment and inventory needs to support your territory
• Able to actively and correctly complete service calls independently.

Additional Benefits :

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical / dental / vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days

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