Overview

We’re looking for a Field Service Technician tojoin our team!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

Provide the highest levels of customer satisfaction while managing and maintaining a service territory.

Responsibilities

• Repair and maintain all assigned equipment serviced by Konica Minolta
• Set-up and install equipment, both in-house and at customer sites
• Maintain tool kit, supplies and accurate trunk inventory
• Discuss training requirements with manager
• Attend training courses which may include after-hours travel and overnight / weekend stays
• Maintain effective relationships with customers and fellow employees
• Assist other team members as required
• Liaise with sales and administrative staff
• Complete all service reports (e.g., call closure info and inventory count) accurately and on time
• Able to work efficiently with minimal supervision
• Follow and support policies and procedures set forth by Konica Minolta Business Solutions (Canada) Ltd.
• After hours work and assisting other bargaining unit branches may be required
• Perform other relevant duties as assigned by Management

Qualifications

• Community College Certificate in Electronic Engineering Technology (or equivalent) preferred
• Install and troubleshoot basic printing and scanning solutions
• Working knowledge of basic print colour theory
• Strong interpersonal and communication skills, both verbal and written
• Ability to work under pressure
• Ability to handle customer complaints
• Own vehicle with valid insurance and appropriate coverage
• Valid driver’s license and good driving record
• CompTIA A+, Net+, Microsoft certification preferred
• Konica Minolta Outward Professional Certification
• Ability to travel within Canada and U.S. and provide and maintain valid passport at own expense