Job Description
Skillset
- Ability to disconnect / reconnect computer workstations, peripherals, and phone equipment
- Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
- Safely move equipment point to point using wheeled carts and vehicles
- IMACD & Asset Inventory experience
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
- Ability to use remote desktop connectivity applications
- Working knowledge of imaging utilities such as Ghost, SCCM, etc
- Delivery and setup of PC equipment to end-users.
- Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
- Ability to provision and Support wireless Blackberry, Android, and iPhone)
- Demonstrated proficiency in Microsoft OS and Microsoft application.
- Demonstrated proficiency for installation of desktop software and troubleshoot
- Working knowledge of Microsoft Active Directory and GPO
- Strong customer service skills.
- Strong troubleshooting skills.
- Significant, demonstrated experience with Microsoft Windows operating systems
o Clients : Windows , Windows , Windows Vista, Windows XP, Windows , Windows
o Servers : , r, , ,
- Functionally capable with Apple OS X
- Advanced troubleshooting skills with hard drive encryption software
- Advanced level skills in the Microsoft Office Suite :
o Word, Excel, PowerPoint, Outlook configuration issues with Exchange
- Strong client-side remote access troubleshooting skills
- Demonstrate strong skills supporting printers in an enterprise environment
- Advanced knowledge of client-side management tools Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
- Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
- Strong software installation and support skills
- Disciplined, systematic problem solving skills required