Job Ad : Entry Level Customer Service Assistant - Seronda Network (Halifax, Canada)

Job Title : Entry Level Customer Service Assistant

Company : Seronda Network

Location : Halifax, Canada

Salary : $43,000 - $52,000

Job Type : Full-Time

About Us :

Seronda Network is a rapidly growing tech company dedicated to providing top-tier digital solutions and exceptional customer support.

We pride ourselves on building strong relationships with our clients and delivering personalized services that help them thrive in the digital world.

As we continue to expand, we are seeking enthusiastic individuals to join our team and contribute to our mission of providing outstanding customer experiences.

Job Description :

As an Entry Level Customer Service Assistant at Seronda Network, you will be the first point of contact for customers, addressing inquiries, resolving issues, and providing product information.

This role is ideal for someone passionate about helping others, with excellent communication skills and a positive attitude.

No prior experience is required, as we provide comprehensive training.

Responsibilities :

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product information, troubleshooting, and account management.
• Resolve customer complaints by providing appropriate solutions and follow-ups.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information.
• Participate in team meetings and contribute to improving customer service processes.

Skills Required :

• Strong communication skills, both verbal and written.
• Ability to stay calm under pressure and handle customer concerns with empathy.
• Excellent problem-solving skills and attention to detail.
• Basic computer literacy and familiarity with CRM software is a plus.
• Strong organizational and multitasking abilities.
• Positive attitude and willingness to learn.
• Ability to work well in a team and independently.

Benefits :

• Competitive salary ranging from $43,000 to $52,000.
• Health, dental, and vision insurance.
• Paid time off, holidays, and sick leave.
• Opportunities for growth and professional development.
• Friendly and supportive work environment in Halifax, Canada.
• Comprehensive training and ongoing support.

If you’re excited about building your career in customer service and making a positive impact, apply now to join the Seronda Network team as an Entry Level Customer Service Assistant!