Job Brief

The City of Lethbridge, Public Safety Communications Centre (PSCC), is accepting applications for the non-permanent (casual) Emergency Communications Specialist position.

Temporary, Casual)

The City of Lethbridge, Public Safety Communications Centre (PSCC), is accepting applications for the non-permanent (casual) Emergency Communications Specialist position.

We are looking for results-oriented team members who demonstrate professionalism and are committed to providing exemplary public service.

WAGE : $33.92 per hour (2020 Rate)

STATUS : Temporary, Casual

HOURS OF WORK :

• Casuals will be required to sign up for short notice shift vacancies and will be given a schedule of hours required to work to cover vacancies based on operational needs.
• Casual positions will be scheduled to provide coverage for breaks, leaves, absences due to illness, vacations etc.
• Hours will vary depending on operational requirements and will require the ability and availability to work nights, weekends, holidays, and peak vacation periods.

DUTIES :

• As an Emergency Communications Specialist for Lethbridge 9-1-1, you are responsible for processing and dispatching emergency, and non-emergency Police and Fire calls.
• You will be required to provide assistance and instruction to callers using established procedures, practices and protocols.
• You will be required to use a Computer Aided Dispatch System, and other computer programs, as well as answer and monitor incoming and outgoing radio transmissions.
• You will also be required to perform a variety of general support duties related to the 24-hour operations of a Public Safety Communications Centre.

QUALIFICATIONS :

• High school diploma
• You must also have skills in entering and retrieving data, and to type a minimum of 40 words per minute (wpm) is required.
• A working knowledge of Hexagon CAD systems and IAED Protocol Software is an asset.
• Preference may be given to applicants who are certified with the International Academy of Emergency Dispatch in any discipline.
• A working knowledge of geographical locations in Lethbridge and surrounding areas is a strong asset.
• You must possess excellent customer service and communication skills; react calmly and decisively and have the ability to prioritize and multitask while handling emergency events.
• Prior to commencement of employment, you must have current Standard First Aid & CPR qualifications or a higher equivalent.

Additional requirements :

• Applicants must consent to and pass a police security clearance, which will include the voluntary completion and submission of a personal disclosure form (lifestyle questionnaire), criminal and police records check, reference checks, and truth verification through polygraph examination.
• Applicants must be at a minimum 1 year clear of any detected or undetected criminal activity to be considered for employment, including the use of any illegal drugs.
• Applicants will be required to be available to complete a basic industry related aptitude, hearing, and typing tests as well as a psychological assessment and interview.

During the probationary period :

• During training and the 12 month probationary period, you must be available to commit to being available for up to full time hours, for a minimum of 1 year, which includes working shift work, to develop a good working knowledge of 9-1-1 telecommunications and dispatch systems in an emergency services environment.