Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules :

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

You support the leadership team to cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy.

Your role as a Team Supervisor is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture and deliver business results.

You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. You are the SME for all operational processes and productivity.

DAY-TO-DAY RESPONSIBILITIES

• Manage the daily operations of Distribution Centre and / or any other functions as assigned.
• Provide direction and management to all operation’s employees.
• Execute the daily operating plan for the facility while ensuring inventory accuracy, quality, and productivity goals are being met.
• Ensure adequate staffing within your area to meet the operating plan.
• Report to Team Manager on your area’s performance related to quality, productivity, service and cost.

KEY PERFORMANCE MEASUREMENTS

• Engagement Overall facility engagement scores
• Safety accidents within your area of responsibility
• Quality quality rate within your area determined through QA processes
• Service performance of your area against daily production plans
• Cost overall productivity rates within your area as compared to goals

KEY ACCOUNTABILITIES

People

• Support and empower Team Members to make decisions, create a highly engaged and high performing team.
• Role models Indigo’s High-Performance Characteristics
• Participate in the recruiting and developing a high-performing team that is accountable for creating a best-in-class employee experience
• Works with the Team Manager to develop internal talent, building a bench for future business needs
• Provide consistent, and on-going feedback to your team
• Look for opportunities for self-development and provide continuous feedback to Team Manager
• Lead by example by following all Indigo policies and procedures
• Work in a team environment, communicating effectively with all levels of team while maintaining an adequate level of confidentiality
• Participate in annual performance appraisal with Team Manager
• Effectively conduct and deliver disciplinary actions, as needed to your team
• Ensure that facility cleanliness is maintained daily.
• Ensure that all safety policies and procedures are being followed and safety hazards are addressed immediately.
• Conduct a daily start up meeting with your team. These meetings should be used to update your group on : Standings on measured goalsEmployee recognitionInformation regarding the businessUpcoming events / business
• Set reasonable and concise expectations for each member of your team.
• Regularly recognize employees for contributions or achievements.
• Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
• Inspires a customer-centric culture bringing to life Indigo’s mission of creating joy and enriching lives, and the Indigo Distribution Centre’s mission of shipping joy and knowledge
• Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other
• Responds to employee feedback in a timely manner ensuring that the employee remains a top priority
• Establishes high performance peer relationships
• Maintains and nourishes relationships with all Indigo employees and business partners
• Remains current and communicates all changes, events, and programs
• Ensures team compliance to all corporate and departmental work policies and procedures
• Ensures teams drive best-in-class employee engagement
• Records and investigates all incidents / accidents and promotes a safe work environment

Service

• Act as a decision maker for all areas of the operation. Escalate all critical failures and / or potential customer issues to the Team Manager as they arise.
• Work with Team Manager to meet staffing requirements and operating plan.
• Participate and sometimes lead projects pertaining to cost control or operations improvement.
• Leads Operational excellence by ensuring 5S standards and ensuring execution of Indigo’s inbound and outbound processes
• Maintains inventory management processes and inventory accountability throughout all processes

Responsibility

• Set and maintain goals for your areas of responsibility. Gains alignment with Team Manager on goals and objectives each day
• Responsibility for the financial, service, and quality results of your areas.
• Monitor and maintain a floor presence to aid in determining process improvement needs and resources to correct failures in a timely fashion, to meet all service quality demands of customers.
• Consistently meets and exceeds KPIs

Scope

Reports to : Team Manager

Manager once Removed (MOR) : Operations Manager / Director, DC Operations

Qualifications

Work Experience / Education / Certifications

• Experience working in a fast paced team based environment
• Minimum of 5 years experience working in a warehouse environment
• Minimum of 2 years experience working in a supervisory role
• Hands on experience with RF technology
• Warehouse management systems experience (SAP)
• Theory training on material handling equipment
• Ability to conduct team meetings and group trainings
• Experience in or knowledge of Lean and Six Sigma
• Knowledge of general Health & Safety requirements
• Be able to identify best practices and process improvements

Competencies / Skills / Attributes

• Intermediate computer skills in MS Office Suite
• Demonstrated problem solving and organizational skills
• Ability to meet deadlines and work under pressure
• Ability to work independently and in a team environment
• Ability to multitask and prioritize work in a dynamic work environment
• Excellent written and verbal communication skills
• High energy and willingness to learn
• Ability to train, coach and motivate direct reports
• Be able to apply a fair and consistent approach with all team members
• Must be available to work weekends as needed