Job Function

The position covers various aspects of line haul and city dispatching including communicating with drivers, customers and customs officials as well as reporting to the dispatch.

Mandatory Requirements

• 1 year of experience in trucking industry and / or dispatch experience is preferred
• Demonstrated ability to actively manage multiple, concurrent projects
• Knowledge of Department of Transportation (DOT) rules and regulations and stays up-to-date with changes
• Positive attitude with good people skills
• Proficient in MS Office (Excel and Word) with an ability to quickly learn new software.
• Experience working on Fleet Manager is an asset

Job Responsibilities

• Schedule and dispatch drivers to pick up and deliver loads to and from customers, co-ordinating daily routes
• Monitor any sudden route changes or road construction issues and establish new routes for timely deliveries.
• Assist driver with routing directions and communicate proper execution.
• Maintain high compliance to dispatch standards and operating procedures.
• Update customer web portals with up-to-date load information.
• Enforce safety procedures such as monitoring driver reports to ensure equipment safety.
• Ensure proper placement of trailer pool to support customer’s daily requirement while maintaining cost.

Soft Skills

• Works well under pressure with diplomacy, tact and professionalism
• Energetic and enjoys performing with a high sense of urgency
• Excellent English fluency, and effective listening skills