Are you passionate about helping others and looking for an exciting opportunity to grow your career? Join our dynamic team as a Customer Support Coordinator ! We’re committed to providing exceptional support to our customers, and we need enthusiastic individuals like you to help us deliver on that promise.

Job Responsibilities :

• Ensures our US customer orders are entered with priority and followed through within requested timelines
• Follows-up with broker managers to ensure purchase order information, including pricing, is accurate for processing
• Completes ASN’s and PO acknowledgements
• Verifies invoice order sequence to ensure all invoice numbers are accounted for
• Completes customer invoicing, including EDI invoicing and provides order confirmation copies to sales for incomplete orders
• Issues credits as necessary and can perform basic AP data entry (outbound freight invoices)
• Tracks backorders to ensure processing when product is available
• Creates daily, monthly reports to track all orders, short-shipments, and aging orders
• Works with customers to resolve shipping inquiries, order status questions and any issues with high level of priority
• Works with warehouse team to ensure timeliness and smooth flow of customer orders
• Provides knowledgeable answers to questions about product, pricing and availability
• Completes customer listing forms and product maintenance forms as necessary
• Manages sample distribution and tracks samples for inventory adjustment
• Filing of paid invoices as required
• Provides backup in areas required and as needed

Experience and Qualifications :

• Minimum High School Diploma and / or 2-3 years relevant experience an asset
• Proficient computer skills in MS Word, Excel and Outlook
• Experience in Sage ERP an asset
• Strong data entry skills; mathematical skills
• Excellent interpersonal and communication skills both verbal and written
• Must have exceptional follow through skills and attention to detail
• A self-starter with excellent organizational skills and the ability to multi-task as well as meet multiple deadlines in a timely and efficient manner
• CPG experience an asset
• Knowledge of warehouse systems and procedures an asset

Ready to make a difference? Apply now and be part of our exciting journey!

Job Type : Full-time

Benefits :

• Casual dress
• Company events
• RRSP match

Flexible Language Requirement :

French not required

Schedule :

• Monday to Friday