Our client in SaaS is a recognized global leader in enterprise management software solutions to over 40 different vertical markets.

They are seeking Customer Success Specialists with an Accounting background to work under the Construction segment of their business.

Job Responsibilities :

Helping to manage a portfolio of 40-100 clients

Will be paired with a portfolio manager

Working within an ticketing system to answer any of the clients questions and / or concerns

Answering emails and booking meetings if a more complex issue arises

Will be assisting with adhoc duties; example writing articles for releases and preparing presentations for conferences

Assists with the presentation for the portfolio manager

80% of the role will is client support (mainly via email)

Top Requirements :

Accounting knowledge IS A MUST (You have to know what the software is doing on the back)

Understand debits and credits is A MUST

Personable and engaging

Problem solving capabilities

Peer communication

Construction experience

Perks : 3 weeks vacation

3 weeks vacation

4 day work week (unofficially- but due to business requirements they may to work on Fridays)

Will be closed last 2 weeks of December

Can claim upto 15% of your annual salary for further education (must be approved by management)

Offer matching for stock purchases

Medical and Dental coverage of 80% from day one (employer pays)

Work life balance

Provides all equipment needed to work from home

REMOTE WITHIN THE GTA BUT MUST COME IN OFFICE 2 X PER MONTH FOR TRAINING AND COLLABORATION (ONGOING)