Job Description

Job Description

Customer Success Specialist Competitive Salary Toronto, ON M4T 1L9

The Role

Have you worked closely with individuals with intellectual disabilities? Do you have a proven track record of managing diverse stakeholders and supporting CRM systems like Microsoft Dynamics?

If so, we have an exciting opportunity for you.

We are a national, grassroots charitable organization, looking to appoint an empathetic and experienced Customer Success Specialist to our team.

Your key responsibility will be to support the staff in provincial and territorial chapters of Special Olympics Canada (SOC) with membership registration and program enrolment for athletes, coaches, and volunteers.

You will be the go-to contact for troubleshooting technical issues and delivering training to ensure staff can confidently use SOC's registration systems.

This role is an 18-month contract.

If you’re ready to make an impact in a rewarding role, apply today!

Key Responsibilities :

Onboarding & Implementation :

• Lead onboarding, implementation, and training on SOC’s Membership technology for volunteers, employees, and athletes.
• Act as the main contact for Chapter employees and volunteer administrators for issues and training.
• Guide Chapters in planning and executing onboarding for new system users.
• Develop and deliver training materials for software updates.

Account Monitoring / Reporting & Proactive Engagement :

• Monitor account health and engage with stakeholders to improve usage and satisfaction.
• Identify growth opportunities and encourage tool adoption.
• Build long-term relationships to foster loyalty.
• Prepare and distribute regular reports for Chapter and SOC management.

System Management / Development & Maintenance :

• Coordinate data migrations and custom integrations.
• Identify opportunities for system and process improvements.
• Troubleshoot user issues and resolve MRMS tickets.
• Work with vendors on bug fixes and conduct QA testing.
• Create and update documentation for new software implementations.

The Company

For more than 50 years, Special Olympics Canada (SOC), a program within the worldwide movement, has been dedicated to enriching the lives of Canadians with an intellectual disability through active participation in sport.

SOC is a national, grassroots, charitable organization that provides best of class sport training, nutrition education, health screenings and competition opportunities for athletes of all ages and abilities.

The Person

• Bilingualism is preferred.
• Experience working with individuals with an intellectual disability.
• Demonstrated experience with handling diverse stakeholders and managing technical queries.
• 2-4 years’ experience in supporting Microsoft Dynamics CRM or similar
• Post-secondary diploma / degree in Information Systems.
• Ability to explain technical issues and solutions clearly and understandably.
• Ability to work in a flexible team environment with a focus on internal and external service.
• Comprehensive computer skills, including proficiency with the Microsoft 365 suite of products.
• Flexibility to work outside normal business hours as required, including evenings and weekends.
• The capacity to travel occasionally.
• Understanding of the issues facing people with intellectual and developmental disabilities (IDD).

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