Job Description

Job Description

Jobs : Customer Service Representative

Check Cashing Canada, a leading provider of cheque cashing services, is seeking a dedicated and knowledgeable Customer Service Representative to join our team.

The ideal candidate will have a solid understanding of cheque cashing processes, Anti-Money Laundering (AML) regulations, and Know Your Customer (KYC) procedures.

Responsibilities

• Provide exceptional customer service to clients seeking cheque cashing services.
• Assist clients in completing cheque cashing transactions accurately and efficiently.
• Perform thorough verification of client identification, cheque authenticity, and risk assessments.
• Ensure compliance with AML and KYC regulations and company policies.
• Educate clients on seasonal offers and promotions available in-store.
• Call new and existing customers to inform them about available offers.
• Maintain accurate records of transactions and client interactions.
• Handle inquiries, issues, and complaints promptly and professionally.
• Conduct data reconciliation and perform various administrative duties.
• Be responsible for financial instruments, including cheques and cash.
• Complete any additional tasks assigned by management.

Requirements

• 1-2 years of experience in cheque cashing services or financial institutions preferred.
• Strong understanding of AML, KYC, and compliance regulations.
• Excellent interpersonal and communication skills.
• Ability to thrive in a fast-paced environment with attention to detail.
• Strong problem-solving skills and proficiency in basic computer applications.
• Preference for multilingual candidates fluent in English, Hindi, and Punjabi.

Benefits

• Competitive salary based on experience, with negotiation options available for the right candidate.
• Comprehensive training on cheque cashing processes and compliance.
• Opportunities for career growth and advancement.
• Health benefits package upon successful completion of the required employment tenure.
• The chosen candidate will be on probation for the first week, with full-time hire upon successful completion.

Join us in delivering exceptional service that makes a difference!

Job Type : Full-time

Pay : $19.27-$21.03 per hour (negotiable for the right fit)

Expected hours : 40+ per week

Schedule : 8 hour shift

8 hour shift

Day shift

Monday to Saturday

Work Location : In person, Toronto GTA

Application deadline : 2024-10-31