You are an individual who is highly organized, exceptionally efficient and has a positive, flexible, can-do attitude. Providing exceptional customer service to both your internal and external customers is effortlessness.

You are a natural administrator, able to work in a fast-paced environment, and eager to lend a hand, or step up to a challenge.

Your intuition is on point, and you can foresee what the next steps are, and initiate actions before they come across your desk.

You have an extensive and well-rounded knowledge of Microsoft Office products, and the ability to pivot from task to task while balancing ever-changing priorities.

You are an articulate communicator in both your written and verbal correspondence, equally professional and detailed.

What You Will Do :

• Ensure a smooth and stress free new home building experience for our customers by proactively communicating with each customer at key contact points in the home building process.
• Liaise with sales & production staff to minimize errors and manage customer expectations.
• Facilitate walkthrough and possession times with homeowners, and communicate with lawyers and lenders when required to ensure a smooth possession turnover.
• Coordinate completion of warranty work with customers, warranty technicians, trades & suppliers, including booking appointment times and completing follow-up.
• Identify and implement improvements to the customer experience including communications, processes, procedures, etc.
• Direct all front line contact with customers, trades and suppliers in a positive and professional manner.

Your