Job Description

Job Description

Position Hours : Full - Time Only (Monday through Friday)

Position Title : Customer Service Representative

Level : ENTRY (LEVEL 1) : Entry-level professional with limited or no prior experience; learns to use professional concepts to resolve problems of limited scope and complexity;

works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making.

Main Job Tasks and Responsibilities

• deal directly with customers in person
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle program inquiries
• set up new customer accounts
• process orders, forms, applications
• direct requests and unresolved issues to the designated resource
• communicate and coordinate with internal departments
• provide feedback on the efficiency of the customer service process
• attend all workshops, meetings & training sessions

Key Competencies

• interpersonal skills
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance