Customer Service Representative

WASAGA BEACH A GROWING AND VIBRANT COMMUNITY

Home to the largest freshwater beach in the world, Wasaga Beach sits on the southern shores of Georgian Bay and is a short 20-minute drive from Barrie and 90 minutes from the GTA.

Perhaps the best-kept secret in Wasaga Beach is the endless recreation trails for hiking, cycling, cross-country skiing, and snowmobiling.

This diverse community is committed to its long-term sustainability while offering residents and their families the unique opportunity to combine a cottage / camp and home, all in one! The beach really is, just the beginning!

THE ORGANIZATION

With a lean, loyal, and productive team of 24 employees, this company supports the Local Distribution Company (LDC), Wasaga Distribution Inc.

the Utility,’ which distributes power and related services inside the Town of Wasaga Beach, a vibrant community with an ever-growing population.

The present population is more than 25,000 and comprises a total service area of 61 square kilometres. The Utility serves approximately 15,000 residential and commercial customers.

The Town of Wasaga Beach is one of the fastest-growing communities in Ontario.

POSITION SUMMARY

The Customer Service Representative is responsible for answering and responding to customer inquiries related to customer care;

setting up and maintaining customer accounts; and the collection of overdue accounts. This position is the primary contact for the Utility’s customers, responding to general or account inquiries or re-direction to appropriate contacts.

The successful candidate requires good time-management skills to work both independently and in groups and the ability to prioritize work while handling multiple tasks.

The position has regular contact with customers, vendors, and staff at all levels of the organization; therefore, the candidate must have excellent interpersonal, communication, and influencing skills.

CANDIDATE RESPONSIBILITIES

Reporting to the Supervisor of Customer Service, the Customer Service Representative’s responsibilities include, but are not limited to :

• Provide front-line service to the public, in-person, via email, and over the phone regarding billing inquiries, negotiating payment arrangements within pre-defined guidelines, and other customer service-related questions.
• Set up accounts for new services, process customer account changes and maintenance including customer moves, deposits, payment arrangements, and letters of reference.
• Open and close the office for daily operation and process all payments.
• Process and balance all customer payment transactions, balance end-of-day reconciliation sheets, and print final service orders daily.
• Organize and enter all new services / upgrades service orders, keeping track of payments, as well as authorizations.
• Process general service orders.
• Collect tenant / landlord forms and hydro applications. Send all new landlords the Continuous Service Agreement.
• Redirect returned mail and enter appropriate address changes into the billing system.
• Balance the day’s receipts and prepare bank deposits. Take deposits to the bank.
• As Wasaga Resource Services Inc. is a small business entity, office staff must be not limited to the above and versatile enough to relieve in other areas as required / requested.

EDUCATION / PROFESSIONAL QUALIFICATIONS

• Education equivalent to full secondary school. Post secondary education would be considered an asset.
• Minimum 3 years experience performing relevant work in customer service or call centre operations.
• Excellent interpersonal and customer service skills, including written and verbal communication skills.
• Attention to detail and competent in math and numeracy skills.
• Knowledge of and experience in cash handling
• Strong organizational and time-management skills.
• Knowledge of regulatory and governmental requirements (OEB, IESO Rules and Regulations, Privacy Legislation and OHSA) would be an asset.

Qualified applicants may email their cover letter and resume quoting Customer Service Representative in the subject line to hr@wasagaresources.

ca by October 29, 2024.

Wasaga Resource Services Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the Utility will provide accommodations to applicants with disabilities throughout the recruitment, selection, and / or assessment process.

If selected to participate in the recruitment, selection, and / or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

We thank all those that apply, however, only those selected for further consideration will be contacted. Any personal information submitted will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.