Description

Position at FloForm Countertops

Required immediately, our Local Vernon Branch is seeking a Full-time Customer Service Representative to join the team!

With 16 branches and 5 manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year.

Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

Desired Skills & Experience :

• High School Diploma with 1-2 years customer service experience
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Ability to solve problems as they arise
• Strong organizational skills, with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Excellent verbal and written communication skills
• Enjoy working in a challenging, fast paced environment

Duties and Responsibilities :

• Assists customers in person, by email or on the telephone
• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Processes orders and accepts payment from customers made over the telephone or in person
• Inputs orders / quotes into the computer system and confirms availability of product
• Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
• Assists customer in the selection of product
• Maintains customer service records
• Establishes proactive communication with customers to ensure understanding of product ordered
• Handles quality and service issues to develop / maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing / invoicing / credit / payment / shipping discrepancies for customer with the appropriate department(s)
• Keeps the showroom clean and sets up displays as needed
• Will also assist with general labour tasks including loading / unloading merchandise, deliveries
• Other duties as assigned

FLOFORM is proud to offer the successful candidate :

• Starting at $20 - $23 depending on experience
• Medical and Dental
• RRSP Matching
• Paid Sick Time

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission : To consistently provide our customers the best countertop purchasing experience available.