Customer Service Representative

Th is role is open to applicants residing in the Niagara region. Unilingual positions will be working in-office for 9 months, then will be given the option to work hybrid .

What you’ll do

Roles we are currently sourcing for :

Digital Channel Customer Service Representative :

Support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey Life and National Sports

Support our mobile applications and emerging payments

Communicate with customer over phone, email & chat

Roadside Assistance Representative :

Respond to a wide variety of requests from Canadian Tire Roadside Assistance, Home Services and Drivers Academy customers such as dispatching a service provider to provide roadside assistance, general inquiries on membership benefits / product features, enrolment, etc.

which ultimately will build loyalty to the Canadian Tire brand

Corporate Customer Service Representatives :

Address inbound calls from retail customers, as well as any affiliated programs, and store staff regarding a wide range of issues, questions, concerns, complaints, policies and advice

Cross-sell, up-sell, close online sales orders and resolve issues, in an effort todive customer satisfaction and loyalty