Position : Customer Service Representative

Location : Halifax NS

Type : Fulltime

Department : Customer Support

About Us :

TheCustomer Service Representative is the first point of contact forcustomers seeking assistance. This role involves managing customerinquiries resolving issues and ensuring customer satisfaction.

Theideal candidate will have excellent communication skills aproblemsolving attitude and the ability to handle customer concernswith professionalism and empathy.

KeyResponsibilities :

• Provide exceptional customer service via phone email chator inperson interactions resolving inquiries issues and complaintsefficiently and courteously.
• Handle incomingcustomer calls and respond to queries about products servicespolicies and accounts.
• Maintain accuraterecords of customer interactions transactions comments andcomplaints in the CRM system.
• Follow up withcustomers to ensure satisfaction and resolution ofissues.
• Stay updated on product knowledgeservices policies and procedures to offer informedresponses.
• Collaborate with team members andother departments to ensure customer issues are resolvedefficiently.
• Strive to meet and exceedperformance metrics including response time resolution time andcustomer satisfaction ratings.

Qualifications :

• High school diploma or equivalent.
• Strong verbal and written communicationskills.
• Excellent problemsolving skills andattention to detail.
• Ability to managemultiple tasks in a fastpaced environment.
• Proficiency in Microsoft Office and familiarity with CRMsystems.
• Positive attitude and a strong desireto help customers.