Customer Service Representative

Customer Service Representative

Offer parameters
Motion Concepts
$500-$900 a week (estimated)
Concord, ON, Canada

Woke Type

full-time

About

Job Description

Job Description

Customer Service Representative

Motion Concepts a medical device manufacturer is looking for a customer service professional with solid experience to support the sales process from quoting all the way through to shipping the final product.

Requirements of the position

  • Quotations receiving, processing and tracking of RFQ’s (requests for quotation) and coordinating with the Customer in providing product knowledge.
  • Co-coordinating customer issues such as order tracking, return processing, complaints and service parts and upgrading products.
  • Processing of orders all the way through to invoicing, including shipping documentation, for North American and oversea shipment.
  • Prepare and update various sales and tracking spreadsheets.
  • Perform general administration tasks and support other departments if applicable

Qualifications

  • College diploma in business related discipline preferred
  • Previous CSR / Inside sales experience at least two years
  • Familiar with ERP system Navison is an asset
  • Excellent communication skills
  • Extensive experience using MS office software primarily with Excel intermediate to advanced
  • Must be able to work on a variety of tasks simultaneously with frequent interruptions and with attention to timelines and details.
  • Enjoys working with others and being part of a team.