customer satisfaction representative

customer satisfaction representative

Offer parameters
ACES(ATLANTIC CANADA) EDUCATION SERVICES CORPORATION
$19-$20 an hour
Moncton, NB, CA

Woke Type

permanent

About

  • Durée de l'emploi : Permanent
  • Langue de travail : Anglais
  • Heures de travail : 30 to 40 hours per week
  • Education :
  • Expérience :

Education

Bachelor's degree

Work setting

  • Willing to relocate
  • Private sector

Tasks

  • Assist in the preparation of brochures, reports, newsletters and other material
  • Prepare and / or deliver educational, publicity and information programs, materials and sessions
  • Address customers' complaints or concerns
  • Arrange for billing for services
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Order office supplies and maintain inventory
  • Perform general office duties
  • Receive and log complaints
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support

Computer and technology knowledge

  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • MS PowerPoint
  • Google Drive
  • Electronic mail

Type of experience

Call centre

Area of work experience

Community service organization

Specialization / experience (business sales and services)

Distribution

Transportation / travel information

Willing to travel

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Overtime required
  • Tight deadlines
  • Work under pressure
  • Hand-eye co-ordination
  • Physically demanding

Own tools / equipment

  • Cellular phone
  • Computer
  • Internet access

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

Screening questions

  • Are you available for shift or on-call work?
  • Are you willing to relocate for this position?
  • What is the highest level of study you have completed?

Experience

2 years to less than 3 years

Other benefits

  • Free parking available
  • Learning / training paid by employer
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