We're on the hunt for a dedicated *Customer Loyalty Specialist*. This role is pivotal in driving customer satisfaction and fostering long-term relationships with our clients.

You'll be the front line in ensuring our customers receive top-notch service and experience the full value of our treatments.

• Responsibilities*
• Assist front desk staff in the book of new clients + increasing the number of leads that are confirmed to new patients.
• Analyze customer feedback and behavior to identify opportunities for improvement.
• Work closely with the marketing team to ensure new offers are understood and translated by the front desk team.
• Follow up calls with clients that have dropped off the schedule to understand any concerns. Help to reactivate dropped off clients.
• Dealing with customer complaints on the phone and in the clinic. Referring complaints to the appropriate person.
• Measure the effectiveness of various customer loyalty programs such as referral programs.
• Increase the number of 5 star reviews.
• Requirements and Skills*
• Experience working in a front desk medical of physiotherapy experience is preferred.
• Proven experience in a customer-facing role with a focus on customer satisfaction and loyalty.
• Strong analytical skills to interpret customer behavior data.
• Excellent communication and interpersonal skills.
• Ability to work cross-functionally with different teams.
• Proficiency in computer software such as EMR + Excel + Outlook and other such platforms.

In a nutshell, we need a Customer Loyalty Specialist who's passionate about customer satisfaction, data-driven, and a team player.

If you fit the bill, we'd love to hear from you.

Job Type : Full-time

Flexible language requirement :

French not required

Schedule :

8 hour shift

Ability to commute / relocate :

Surrey, BC : reliably commute or plan to relocate before starting work (required)

Language :

English (required)

Work Location : In person