Customer Loyalty Specialist

Customer Loyalty Specialist

Offer parameters
Pure Life Health Centre
Surrey, BC, Canada

Woke Type

full-time

About

We are sorry. The job offer you are looking for is no longer available.

We're on the hunt for a dedicated *Customer Loyalty Specialist*. This role is pivotal in driving customer satisfaction and fostering long-term relationships with our clients.

You'll be the front line in ensuring our customers receive top-notch service and experience the full value of our treatments.

  • Responsibilities*
  • Assist front desk staff in the book of new clients + increasing the number of leads that are confirmed to new patients.
  • Analyze customer feedback and behavior to identify opportunities for improvement.
  • Work closely with the marketing team to ensure new offers are understood and translated by the front desk team.
  • Follow up calls with clients that have dropped off the schedule to understand any concerns. Help to reactivate dropped off clients.
  • Dealing with customer complaints on the phone and in the clinic. Referring complaints to the appropriate person.
  • Measure the effectiveness of various customer loyalty programs such as referral programs.
  • Increase the number of 5 star reviews.
  • Requirements and Skills*
  • Experience working in a front desk medical of physiotherapy experience is preferred.
  • Proven experience in a customer-facing role with a focus on customer satisfaction and loyalty.
  • Strong analytical skills to interpret customer behavior data.
  • Excellent communication and interpersonal skills.
  • Ability to work cross-functionally with different teams.
  • Proficiency in computer software such as EMR + Excel + Outlook and other such platforms.

In a nutshell, we need a Customer Loyalty Specialist who's passionate about customer satisfaction, data-driven, and a team player.

If you fit the bill, we'd love to hear from you.

Job Type : Full-time

Flexible language requirement :

French not required

Schedule :

8 hour shift

Ability to commute / relocate :

Surrey, BC : reliably commute or plan to relocate before starting work (required)

Language :

English (required)

Work Location : In person