• Education : Secondary (high) school graduation certificate
• Experience : 3 years to less than 5 years

Tasks

• Act as spokesperson for an organization
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Answer clients' inquiries and provide information
• Professionalism in customer service

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Word
• MS Office

Work conditions and physical capabilities

Attention to detail

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Ability to multitask

Screening questions

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?

Other benefits

• Free parking available
• Parking available
• Work Term : Permanent
• Work Language : Bilingual
• Hours : 40 hours per week