What we do.
We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.
Who we are.
Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.
We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs;
and supported with speed, knowledge, precision and friendliness.
Providing the absolute best customer experience is always our top priority.
Forget the 45 minute hold times- we average 1 minute wait times to reach a live, Canadian based support specialist.
About the role.
Versature Communication Corp o / a net2phone Canada is seeking a tech-savvy, ambitious, customer-focused individual who likes to solve problems and wants to provide a world class customer experience.
As a Customer Experience Specialist, you will join our award-winning team that is obsessed with short wait times, first call resolution, and friendly customer service.
You will work with customers to help guide them through a variety of challenges. Most interactions are quick and simple, but you’ll often be required to think critically to determine the issue that’s affecting a customer’s VoIP service.
The pace is fast and the expectations are high, leading to a truly rewarding experience
Join us and be a part of an evolving Customer Support team- where your input is not only valued, but incorporated into our daily work.
What you’ll do.
What you need to be a Customer Experience Specialist with us.
What we offer.
Job Type : Full Time
Schedule : Monday to Friday 8am-6pm EST, with varying shifts within these working hours. On-call shifts are scheduled on rotation for after hours coverage, approximately 1 on-call shift every 2 months.
Compensation : $ 43,000-47,000 CAD
This is an in-office hybrid position with the potential to work remotely 2-3 days a week- we want you to be in the middle of all the action!
Looking for a change? Want to do something new? Need to make a difference? It’s time to learn, do, and become more than you ever thought possible.
net2phone Canada is committed to creating an inclusive environment where all employees and clients feel like they belong.
We encourage applicants with a wide range of abilities and we provide an accessible candidate experience. Accommodations are available on request for candidates taking part in all aspects of the selection process.