Job Description

Job Description

We are looking for a customer service representative to join our remote team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities :

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product / service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements :

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system
• Benefits;
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan
• Life Insurance
• Paid Time Off
• Work From Home

We are seeking to hire a Customer Service Representative to work remotely from home.