Job Description

Job Description

The opportunity :

We’re looking for energetic, a Customer Care Representative to handle a variety of sales and customer service initiatives. As a part of our

growing team, you’ll be part of our team making outbound sales and customer service calls to targeted prospects, including customers and prospects in order to drive sales in our North American stores.

This position is an excellent way to launch a career in sales, and features competitive compensation and incentives, benefits, and a relaxed professional office atmosphere.

About the role :

The ideal candidate is an outgoing, energetic, professional tele-marketer with experience in B2B and B2C sales and customer service.

You will possess strong communication, persuasive, organization skills. Your primary focus will be to support and aid franchisees executing local area tele-marketing programs. Responsibilities

Handle and manage calls / emails in a courteous, timely, and professional manner.

Identify and assess customer’s needs.

Accurately document and process customer requests / needs in appropriate manner.

Utilize knowledge base and training to accurately answer all customer questions / requests.

Attend all meetings and training sessions and review all training materials.

Adhere to all attendance and work schedule requirements.

Qualifications

Reliable

Ability to work flexible hour’s days / evenings as required

Ability to work individually as well as in a team atmosphere.

Excellent organizational, written and oral communication skills

Experience and knowledge of using call center software and tools.

Experience with Data Entry utilizing a computer.

Experience with Microsoft Applications including MS Word and MS Excel

Strong attention to detail and organizational skills

Familiar with Computer and Windows PC applications and ability to learn new computer system applications

Reside in Cape Breton Regional Municipality

Experience working for a franchise or multi-unit business is an asset.

Availability

Must be available for various, fluctuating shifts between the hours of 9 : 00 am and 8 : 00 pm Monday-Friday. Not suitable for full-time students.

Salary : $15.50 per hour

What’s in it for YOU?

As a Metal Supermarkets team member, you’ll have the opportunity to be part of a small, fast-paced team doing big things.

You will also have special assignments from time to time that will help you develop your skills and experience. Our compensation package includes :

Competitive salary

Comprehensive benefits including medical, dental & vision coverage.

Hybrid working options.

RRSP contribution program

Life insurance

Generous paid time off

Learning & development opportunities

No agencies or recruiters please.

Location : 1290 Kings Road, Sydney, NS B1S 1E2

Company Description

About Metal Supermarkets Franchising Family of Companies

Metal Supermarkets is the world’s largest supplier of small-quantity metals with 120+ stores across the U.S., Canada, and the U.

K. in addition to our growing eCommerce business. Known as The Convenience Stores for Metal , Metal Supermarkets offers 8,000 different metal types, grades and shapes to both business and consumers, all cut to size with no minimum order quantities! Additional services such as cutting, bending, shearing, punching and delivery are also offered, making Metal Supermarkets your one-stop shop for all or your metal needs.

Company Description

About Metal Supermarkets Franchising Family of Companies r n r nMetal Supermarkets is the world’s largest supplier of small-quantity metals with 120+ stores across the U.

S., Canada, and the U.K. in addition to our growing eCommerce business. Known as The Convenience Stores for Metal , Metal Supermarkets offers 8,000 different metal types, grades and shapes to both business and consumers, all cut to size with no minimum order quantities! Additional services such as cutting, bending, shearing, punching and delivery are also offered, making Metal Supermarkets your one-stop shop for all or your metal needs.