Client Services Coordinator

Status : Permanent full time

Location : Edmonton, AB

Mandatory requirement : Effective November 1, 2021 all Lifemark Health Group employees are required to be fully vaccinated against COVID-19 or to agree to undergo regular antigen testing when necessary.

Full vaccination occurs 14 days following the second dose of a Health Canada approved vaccine.

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 225 physical locations across the country.

With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations.

Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

As a Client Services Coordinator you are the first point of contact for the company. You are passionate about your work and perform with a high level of energy, reliability and pride.

You are an outgoing individual with multi-tasking capabilities and your administrative work is thorough, organized and detail oriented.

You have strong computer skills including knowledge of MS Word, Excel and Database use. You have excellent verbal and written communication skills and your work experience demonstrates success in providing service and strong administrative support.

Medical Office or Legal Assistant training is an asset.

Your responsibilities include :

• Case coordination & triage.
• Book, confirm and maintain service schedules using the administrative database.
• Send consultants medical or other files necessary for the completion of the service.
• Receive and direct examinees and assist them with forms completion where necessary.
• Create assessment files, receive and file case documentation, and ensuring the appropriate service is being provided
• Distribute incoming mail and post outgoing mail daily.
• Receive and transfer incoming calls.
• Coordinate courier deliveries and pickups.
• Order and maintain office supplies.
• Maintain accurate records of postage meter, fax machine and copier usage.
• Word process a variety of documents, forms, and report data as required.
• Provide administrative and clerical support to consultants, management and staff.
• Develop and foster Client and Assessor relationships.
• Assist with transcription of reports, invoicing, vouchering, and other report production activities as required

Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups : Indigenous peoples, Newcomers to Canada, and Visible minorities

Apply today! For more info please visit