Job Description

As a Counter / Inside salesperson, you will be the face of our business! You will provide world-class sales support to our customers by answering questions, entering and picking orders, and following up on any backorders.

Your primary focus will be to serve our walk-in customers and inbound telephone inquiries. Support will also be provided to all of our Outside Sales functions.

Additional duties will include :

• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Management team while networking with customers at the counter
• Enter, pick, and pack sales orders generated at the counter
• Inform the buyer when stocks levels are low
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and / or University degree an asset
• Experience with customer service or counter sales an asset
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills :

• Previous experience with or knowledge of HVAC / R and building products sold at the Profit Centre
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Word, Excel, and Outlook

Additional Information

What’s in it for you?

• Be able to work in a strong team-focused culture!
• Great training and career development opportunities
• Competitive Salary
• Comprehensive Benefit Package
• Great work-life balance
• Profit Sharing