Contracting Specialist

Location : Hybrid in Toronto (York Mills)

Empire life is looking to hire a Contracting Specialist to join our Group Products & Marketing team!

Why pursue this opportunity

The role - this is a new position and your chance to join a growing team, while being provided the opportunity to make an impact.

Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.

What you’ll be working on

Providing support to clients with the Apexa onboarding and the contracting process.

Setting up license sponsorship, carrier support, etc.

Facilitating and processing client changes, contracts, and transfers within Apexa (eg. override change, bank change, address change, license and E & O updates)

Support the administration and set up of commissions for existing and incoming advisors, verifying values are correct and setting up Advisor commissions data

Perform other related activities and participate in ad hoc projects, as necessary or as assigned

Provides prompt and courteous resolution of enquiries from Advisors and customers through verbal and / or written communication and may be required to make outbound calls to external clients and distribution partners

Applies critical thinking to screen contracts and related documents to meet established service levels, and ensures compliance, contractual and regulatory standards are met

Enters and maintains data into multiple administration systems; review and analyze data to ensure accuracy and resolve discrepancies;

ensure database is updated and validated with correct information and produce data reports

Provides support to multiple teams to provide business requirements and test scenarios for projects, product launches and system maintenance releases;

validate that changes have made a positive enhancement to the user experience

Supports and provides technical training to the team and investigates and analyzes complex cases and acts as first level escalation

Participate in industry changes including new partnerships and mergers and acquisitions

Responsible for key distribution partner contracts and contracting changes.

What we’re looking for you to have

Knowledge of insurance industry

Customer support experience

Completion of post-secondary education or equivalent experience

Knowledge of word processing, spreadsheet, e-mail and database computer software- with system expertise in Apexa, WealthServ

Ability to work independently, prioritize and balance multiple tasks, projects or emails.

Strong attention to detail / accuracy

Strong oral and written communication skills with good and sound decision making skills

Well developed analytical and problem solving skills

Ability to accurately analyze and review data

Excellent organization, problem solving and mathematical comprehension skills

Excellent customer service skills, patience and empathy

If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes :

Competitive salaries with annual pay increases

Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions

Competitive uncapped commission, for sales positions

A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account

Flexible work arrangements and an annual allotment of personal health days.

Four weeks annual vacation from hire date

A defined contribution pension plan with generous employer matching

Top up programs for parental leave and compassionate leave

Employer-sponsored wellness and recognition programs

A cash employee referral program