About the Aboriginal Friendship Centre of Calgary

The Aboriginal Friendship Centre of Calgary (AFCC) is a non-profit organization with a mandate to provide social, cultural, education and employment services to the Indigenous peoples within the Calgary Metropolitan area.

• AFCC plays a regular and significant role in the daily lives of our members in many ways : providing care for our children, our elderly, our in-need and our homeless;
• enabling access to cultural and spiritual care; offering referrals for suitable housing, food, clothing, pursuit of education, skill development and training;

and building a resourceful Indigenous community.

AFCC's non-profit family is an expression of how we live, what we value, where we turn for comfort and where we turn when in need.

AFCC is a community leader in the advocacy of Indigenous social and cultural services while serving as a support and community resource to other Indigenous Service Agencies on the local, provincial and national level.

Role Description

The Community Engagement Specialist is an administrative position assisting other AFCC coordinators with the overall management of the Front Desk along with other duties throughout AFCC operations.

The Community Engagement Specialist is required to provide :

• Communication and coordination of AFCC’s offices
• First point of contact for community members accessing AFCC (walk-ins, telephone calls, emails)
• Customer service and assistance to community members
• Answer phone calls, respond to emails
• Manage the organization of the front desk area and primary office
• Provide outreach support for community members
• Assist with general office duties
• Support AFCC team members as required

Required Qualifications

• Background and practical experience in working with Indigenous populations
• Familiarity and knowledge of Indigenous culture, protocols, and histories
• Experience working with community-based organizations
• Experience in addictions, healthcare, social work or health care coordination considered an asset
• Working knowledge or community health and addictions resources (addiction, health, lifestyle, etc.) considered an asset
• Strong organizational skills as well as strong written and verbal communication skills
• Diplomatic communication skills that can build positive relationships
• Experience with basic computer programs (Word, Excel, etc.)

This a contract position that expires March 31, 2025 with a possibility of extension.