About Us :

We are a progressive company in the financial sector, with over 550 employees in 4 offices across Canada. We are currently seeking hard working, energetic, professional individuals to work as a Customer Service Collections Representative.

Overview of position :

This position involves the supervision and coordination of daily activities of collection officers. The Supervisor will report to the Department Manager.

Duties include, but not limited to :

• Establish work schedules and procedures
• Resolve work-related problems
• Identify training needs
• Monitor daily attendance and performance
• Project a work plan, set expectations, and complete goals.
• May perform collection duties
• Quality assurance of calls through call monitoring
• Perform file, call, and work plan audits
• Maintain a Supervisor's support desk
• Conduct weekly training sessions
• Conduct hiring interviews
• Complete performance reviews and performance counseling
• Handle escalated calls
• Other duties as assigned by Collections Manager or Supervisor

Requirements :

• 2 years of collection experience or relevant experience
• Intermediate to advanced computer skills (specifically Excel)
• CUBS knowledge would be an asset
• Great written and verbal communication skills
• Quick learner and able to adapt to changes well
• Strong organizational skills and ability to prioritize
• Previous supervisory experience would be an asset

What We Offer

The Collections Supervisor may be required to work day as well as evening shifts on a rotating basis.