A typical day :

• Engage in communication with customers to determine the cause of overdue payments and review the terms of sales, services, or credit contracts
• Receive payments and record the amount paid in the customer's account
• Document information about the customer's financial status and the progress of collection efforts
• Review and monitor assigned accounts and relevant collection reports to ensure customer records are up to date
• Maintains clear documentation of customer interactions throughout the collection or dispute resolution process. Ensures timely follow-up on open disputes in accordance with service level agreements
• Resolves both internal and external issues related to customer non-payment, invoice discrepancies, and customer payments made outside of approved terms

The successful candidate brings :

• High school diploma or GED is highly desirable. Specialized skills training or certification may be necessary
• Having at least one year of experience in credit analysis and / or accounts receivable is preferred
• 3+ years experience in B2B collections
• Experience in handling large portfolios
• Applies a certain level of discretion in accordance with clearly defined policies, procedures, and techniques
• Experience in the manufacturing or distribution industry is preferred
• Understanding of Excel and the ability to perform v-look ups and basic functions
• Excellent internal and external customer service

Total rewards :

• 55K - 62K annually
• Work for a growing company that offers professional development and opportunity
• 3 weeks vacation, 5 sick days
• Bonus opportunity, benefits after 3 months and RRSP company matching
• Full time permanent opportunity