Engage in communication with customers to determine the cause of overdue payments and review the terms of sales, services, or credit contracts
Receive payments and record the amount paid in the customer's account
Document information about the customer's financial status and the progress of collection efforts
Review and monitor assigned accounts and relevant collection reports to ensure customer records are up to date
Maintains clear documentation of customer interactions throughout the collection or dispute resolution process. Ensures timely follow-up on open disputes in accordance with service level agreements
Resolves both internal and external issues related to customer non-payment, invoice discrepancies, and customer payments made outside of approved terms
The successful candidate brings :
High school diploma or GED is highly desirable. Specialized skills training or certification may be necessary
Having at least one year of experience in credit analysis and / or accounts receivable is preferred
3+ years experience in B2B collections
Experience in handling large portfolios
Applies a certain level of discretion in accordance with clearly defined policies, procedures, and techniques
Experience in the manufacturing or distribution industry is preferred
Understanding of Excel and the ability to perform v-look ups and basic functions
Excellent internal and external customer service
Total rewards :
55K - 62K annually
Work for a growing company that offers professional development and opportunity
3 weeks vacation, 5 sick days
Bonus opportunity, benefits after 3 months and RRSP company matching