Collections Clerk

We are seeking an experienced Collections Clerk to join our team in Milton, Ontario. The successful candidate must have collections experience in collections / AR and Transportation / Freight industry, is detail oriented, organized and can prioritize.

The candidate must have the ability to work in a fast-paced environment with a team player attitude and have excellent oral and written communication skills.

Summary

To ensure all outstanding invoices are collected and disputes are resolved.

Remuneration :

• Salary $45,000 $50,000 / year
• Shift : 9 : 00am 5 : 00pm
• Pension plan (2%)
• Benefits from day 1 100% except for LTD
• Vacation : 2 weeks’ vacation After 3 years, 3 weeks vacation
• Bonus (5% salary + Group bonus company performance)

Responsibilities :

• Will be handling 4 divisions of the companies’ receivables.
• Handle and resolve invoice discrepancies / disputes / inquiries.
• Generate aging reports on a daily / weekly basis.
• Reconciliation of accounts assigned to each collector, to maintain accurate records of all collection activities, including correspondence and payment details.
• Monitor and manage the accounts receivable process, including all outstanding invoices and delinquent accounts.
• Investigation and research to clear short payments / disputes / queries on invoices with the assistance from internal staff or terminals.
• Follow-ups to be made on unresolved issues on a weekly or daily basis, depending on the situation.
• Checking 3rd party audit house web portals, navigating and collecting data to use for reconciliation on an account.
• Processing credit card payments.
• Sending updates on account changes (ie : address, contacts) to head office and also updating LTL system.
• Request For Assistance (RFA) process and submissions.
• Collaborate with the sales team to develop strategies to improve the collections process and minimize bad debt.
• Provide regular updates to Manager on the status of outstanding accounts and any potential risks or issues.
• Participate in departmental meetings.
• Issuing credit notes and reviewing overpayments requests.
• Backup for weekly cheque deposits online or courier to head office and scanning of invoices.
• Handle Banking issues such as request of EFT remittances, lost / fraudulent cheques, setting up EFT / E-Transfer / Credit card payment methods.
• Other duties as may be required.

Qualifications :

• Must have 2+ years collections experience in collections / AR and Transportation / Freight industry.
• Detail oriented, organized and can prioritize.
• Ability to work in a fast-paced environment with a team player attitude.
• Excellent oral and written communication skills.
• proficiency in Outlook, Excel and Word.
• Ability to multi-task and be decisive.
• Strong analytical skills and ability to problem solve.
• Confidentiality in dealing with client information.
• Must have knowledge on how to use 3rd party audit house online websites like : CASS, DTA, Nulogx, NTS.
• Reliable individual who is punctual in performance.

If you are a professional individual with a passion for Collections in the transportation industry, we encourage you to apply and join our growing team.