Tenure - Full Time, 12 -months contract

Title - Bilingual Customer Account Associate / Collection Agent

Location - Markham, ON

Pay Rate - $27.00 (+$1.50 premium for French)

Note - The hours are from 8 : 15 a.m. 4 : 30 p.m.

Late shift are from 11 : 45 a.m. 8 : 00 p.m.

Must be able to work between the hours of 8 : 00 am to 8 : 00 pm

We are currently hiring for an exciting contract role as a Customer Accounts Associate, reporting to the Supervisor of Collections.

This role will reside in our Markham Head Office.

What you will be doing :

• Identify potential losses early and acts on them with a sense of urgency, while controlling repossessions
• Negotiate total losses
• Follow up on escalated and cancelled insurance accounts
• Recommend to Supervisor, the repossession for delinquent accounts when all methods for collection have been exhausted to minimize loss ratios and repossessions to meet objectives.
• Handle repossession disposal when appropriate maintaining delinquent accounts as per delinquency objectives
• Prepare and send all necessary paperwork and legal documentation to customer.
• Respond to customer requests with a Customer First approach
• Complete other departmental duties as required

Maintain customer contact notes in the Host system in accordance with company standards

What you bring :

• Excellent communication, negotiation and decision-making skills
• Strong organization skills with the ability to handle multiple priorities
• Self-starter with the ability to work independently
• Bilingual written and oral fluency in English and French
• University Degree or College diploma, preferably in a business-related field