Client Support Technician

Responsibilities :

• Address support requests from users through telephone and email, ensuring a courteous response.
• Gather and document user details and problem descriptions accurately.
• Organize and prioritize requests, escalating as necessary to higher-level technicians.
• Track and document all support interactions and resolutions.
• Utilize internet-based resources for software updates and troubleshooting information.

Must have knowledge and experience :

• Proficiency with Dell and VMware products.
• Incident response skills.
• Security background.
• Ability to travel on short notice to client sites.