Responsibilities :

• Provides day to day Desktop Support services; assists to resolve technical issues
• Assists with the specification, installation, configuration and ongoing support of desktop computer, printer, VoIP telephony and software applications
• Analyzes, documents, and escalates critical issues to appropriate support groups;
• Proactively reviews queue for tickets through our incident tracking system
• Monitors and ensures timely escalation of customer issues
• Diagnoses and repairs hardware problems
• Coordinates with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Performs preventative maintenance and install upgrades and options; and all other duties as assigned.

Successful candidates will have :

A minimum 2 years of desk side support experience; and understand, create and maintain a visible commitment to process and personal safety, as well as the safety of others;

adheres to the client's Core Competencies to drive results and a high performing culture

• Experience with an incident tracking system (such as Service Now, CRM, Remedy)
• Experience supporting Microsoft Windows 10, MS Office, standard desktop applications and MFP printers
• Experience with user configuration in Microsoft Exchange and Active Directory
• Ability to complete physical setups of computer equipment including PC workstations, laptop docking stations
• A valid driver’s license; Experience supporting remote access clients using VPN & Citrix, supporting VHF / UHF / Trunked base stations, mobile radio equipment and wireless data transport radios is desirable
• Strong inter-networking and troubleshooting skills, ability to work independently, excellent communication skills and ability to maintain a friendly, professional relationship with users and coworkers
• ITIL Foundation certification, previous experience in a refinery IS environment, understanding of large corporate IS Infrastructures, experience with phone deployment on Cisco VoIP Telephone technologies and experience managing a help desk are desirable.

Total rewards :

• Competitive salary
• Full-time 12-month contract
• The opportunity to provide valuable on-site support at a leading oil and gas refinery.