SKYTRAC Systems Ltd. is hiring a full-time Client Services Support Technician .

Job Duties :

The successful applicant will perform the following duties :

• Deliver exceptional end to end technical support and assistance to clients by leveraging in-depth product knowledge and trouble shooting expertise;
• Offer hardware and software advice to clients using Latitude / SKYTRAC products worldwide;
• Utilize product knowledge to address a wide range of inquiries related to product functionality, usage, and troubleshooting;
• Diagnose and analyze root cause of technical issues for Satcom products reported by clients. Offer effective solutions or workarounds to resolve problems;
• Maintain (and consult) internal and external technical documentation including User Guides / Technical Manuals; and
• Contribute to the creation and updating of knowledge base articles, FAQs, and troubleshooting guides.

Skills Requirements

• Completion of a college program in computer science, computer programming, network administration, or similar;
• Several years' experience providing end to end technical client support with satcom products;
• Experience working with SVN, Hubspot, Confluence / JIRA, Sharepoint and MS Nav;
• Familiarity with aircraft wiring diagrams and Iridium satellite technology;
• Ability to communicate in English (oral and written); and
• Experience working with aviation clients' and AME's preferred.

Location of Work and Business Address

The position is based out of 1631 Dickson Avenue #210, Kelowna, British Columbia, V1Y 0B5, which is also our business address.

Wages

$65,000 per annum

Terms of Employment

• 40 hours per week, permanent