Allandale Veterinary Hospital is searching for a caring, compassionate, highly organized animal lover who would like to join a fast-paced, highly skilled team of veterinary professionals.

This is an exciting opportunity for someone who understands the importance of exceptional client / patient experience and who would like to make a real difference.

Does this sound like you? We'd love to hear from you. Here are some more details :

Key Responsibilities :

• Triage client concerns to ensure appointments are booked accurately
• Effectively deal with incoming emails, texts and faxes.

Efficiently and accurately collect payments.

• Book any future appointments within the designated time.
• Ensure daily reports and tasks are completed.
• Admit patients for appointments, surgery, etc.
• Weigh patients upon arrival for appointments.
• Interact with clients and patients and provide any required assistance while maintaining and providing quality service.

Greet both client and patient by name.

• Counsel clients regarding basic nutrition, pre and post-operative care, provide treatment instructions, etc.
• Promote our goods and services to clients.
• Handle any client concerns or questions. If unable to answer, direct to the appropriate Veterinarian and Hospital Supervisor.
• Accurately place medication and food orders.
• Coordinate and ensure a smooth client and patient flow within the hospital.
• Ensure cleaning duties are carried out as per the cleaning checklists.

The successful candidate will possess the following skills and abilities :

• Strong ability to provide empathy, understanding and emotional support to clients.
• A calm and caring demeanour when interacting with patients.
• Comfortable and passionate about working with all types of animals.
• Detail-oriented and excellent organizational and multi-tasking skills.
• Ability to work cohesively with all employees as part of a team.
• Excellent interpersonal, communication (verbal & written) and telephone etiquette skills.
• Ability to maintain confidentiality of pertinent data.

Required Qualifications :

• Minimum of 2-3 years as Client Services Representative, preferably in the Health Care field (animal or human).
• Must be comfortable with current technology. Proficient with the following computer environments : Microsoft Office, Internet Explorer and Outlook.
• Flexible to work various shifts, including evenings and weekends.

Desirable Qualifications (but not required...we are happy to train) :

• Previous experience (minimum 1 year) in a veterinary hospital.
• Working knowledge of Cornerstone software.
• General understanding of medical terminology.

If you possess the above skills, along with a love of animals, please apply with a COVER LETTER and your RESUME to join our team!

Hiring Manager Cook, Natasha