We are seeking an Onboarding Coordinator to join our Edmonton team. You will be an expert on Alinity™ and a play a lead role in training customers and providing advice to enable them to get the most out of the system.

You will also be responsible for developing training materials and contributing to the continuous improvement of our training process and our products.

The ideal candidate will demonstrate excellent verbal communication skills with a genuine passion for ensuring customer success.

To be considered for this role you MUST be a citizen or permanent resident of Canada. Our preferred location for this role is Edmonton, Alberta.

You will :

Develop expert level skills in our core product, Alinity™

Deliver training sessions to customers using webinars and one-on-one online training

Work with our technical writer to create and refine training resources

Manage scheduling of the training process and coordinate technical team lead to provide clients with an exceptional end-to-end implementation and onboarding experience.

Apply your business acumen to develop a deep understanding of customer requirements and develop training scenarios that closely match customer scenarios

Work with the technical team to identify gaps in functionality that may need to be addressed through customization of the product

Support customers after the on-boarding process with supplemental training as required

Required Skills and Experience :

• At least 1 year of experience working in a similar role
• Excellent verbal and written communication skills
• Problem-solving skills with a customer-centric mindset, dedicated to delivering exceptional service and value to customers.
• Proven ability to build strong working relationships with clients and internal stakeholders
• Strong technical aptitude and proficiency with software applications, databases, and related technologies

Experience in any regulatory field would be a plus.

Benefits

We offer :

• Work from home
• Flexible working hours
• Home office setup stipend
• Great healthcare + dental benefits
• Profit sharing
• Flexible paid leave
• Professional development program

At Softworks, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are.

We also believe that bringing diverse individuals together allows us to build better products and a better overall company.

Softworks is an Equal Opportunity Employer.