TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all.
As a global-leading health and well-being provider encompassing physical, mental and financial health TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
A Client Care Counsellor manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities.
Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.
Responsibilities
Provide consultation to callers who are requesting an Assisted Referral for an employee for an EAP assessment.
Succeeding as a Client Care Counsellor will require the following core qualifications and skills
Strong risk assessment skills with regards to Child Welfare / Safety concerns, Suicide / Self-Harm, Substance Abuse etc.
Flexibility to work shifts, weekend’s evenings etc. as per business needs.
Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.