Job Description

Job Description

COMPANY DESCRIPTION

Established in 2009, Esiance has delighted more than 3 million Canadians through its white-label gift card platforms. Esiance powers gift card programs for financial institutions, loyalty programs, healthcare organizations, research-focused academic institutions and thousands of other Canadian companies who use gift cards to show appreciation to employees, clients and supporters.

We work directly with over 150 of Canada’s favourite brands, including Tim Hortons, Amazon, Hudson’s Bay, Petro Canada, McDonalds, and Loblaws to offer its clients and recipients the best selection of digital or physical gift cards to choose from.

As creators of the innovative EverythingCard, we’re seeking a proactive and driven individual to join our team as Client Account Manager.

Our platform revolutionizes corporate gifting by providing an all-in-one solution that enables companies and recipients to access multiple gift cards through a single redemption code.

As part of Canada’s leading corporate gifting platform, you’ll streamline processes for prominent businesses and organizations nationwide.

ROLE DESCRIPTION

Position : Client Account Manager

Reporting directly to the Senior Manager of Operations and Customer Excellence, you'll play a pivotal role in executing our inbound sales strategy and shaping the future of our business.

This position entails showcasing our platform and driving revenue through the acquisition and expansion of client accounts, primarily by following up on inbound leads and managing client relations.

You'll engage with business leaders who have already expressed interest in our services, leveraging the provided leads and accessing our suite of marketing and sales tools.

As a valued member of our sales team, you'll receive custom training to effectively demonstrate the platform and onboard new clients.

If you're driven by success and committed to nurturing long-term client relationships, this role provides an exciting chance to utilize your expertise and create a significant impact at Esiance.

Choosing Esiance means becoming part of a team built on trust and diligence. Our values guide us, and we reward your commitment through bonus programs.

We are conveniently located near DVP / 401, we offer a competitive salary package, with ten days of vacation and tasty

Thursday team lunches.

KEY RESPONSIBILITIES

Handle incoming leads : Reach out to incoming leads via chat, phone and email while

managing interactions effectively through our CRM system.

Manage lead engagement : Conduct engaging product demonstrations tailored to each

prospect’s needs and interests.

Cross-functional collaboration : Collaborate with the outbound team to manage

onboarding once there is a sales conversion.

Delivery excellence : Ensure the successful launch and timely delivery of client send-outs to meet their expectations and requirements.

Customer support : Address and resolve inquiries from existing clients promptly via chat, email, and phone, ensuring seamless customer experience and satisfaction.

Product expertise : Address prospective customer queries, articulate the value of a

partnership with EverythingCard, and gain trust with decision-makers.

Client training and onboarding : Conduct training sessions to onboard new clients,

ensuring they are equipped with the knowledge and tools needed.

Proactive communication : Effectively manage and communicate any program changes

or updates to clients, ensuring transparency in relationships.

Grow existing client base : Foster growth and strengthen long-term relationships with

current clients through active engagement.

Outbound calling : Initiate outbound calls to engage potential clients and provide them

with relevant information about our products and services.

QUALIFICATIONS

2-4 years of experience in account management or sales roles.

Demonstrates excellent English language skills and communication, both verbal and

written.

Exhibits coachability, is quick to learn and shows a willingness to work on personal

areas for improvement.

Possesses product knowledge with experience in B2B sales environments.

Demonstrates strong project management skills, adept at overseeing multiple client

accounts simultaneously.

Collaborates effectively across teams, ensuring smooth coordination and communication.

Tailors messages to customers based on their needs, incorporating additional upgrades or extended products / services.

Enjoys engaging with potential clients via phone calls, boasting experience in telesales

skills.

Detail-oriented, organized, and capable of working with minimal supervision.

Exhibits an outgoing, friendly, and enthusiastic demeanor, fostering positive

relationships with clients.

COMPENSATION

Position Type : Permanent / Contract / Temporary.

Salary : $21-$24 per hour.

Start Date : As soon as possible.

Company Description

About EverythingCard :

Powered by Esiance Inc., the EverythingCard is an all-in-one corporate gifting platform that allows companies and recipients to access multiple gift cards via one redemption code.

As a leading corporate gifting platform in Canada, we service household Canadian companies, universities, and charitable organizations.

We’re gift card experts, and we specialize in simplifying the gifting process at large scales.

Company Description

About EverythingCard : r nPowered by Esiance Inc., the EverythingCard is an all-in-one corporate gifting platform that allows companies and recipients to access multiple gift cards via one redemption code.

As a leading corporate gifting platform in Canada, we service household Canadian companies, universities, and charitable organizations.

We’re gift card experts, and we specialize in simplifying the gifting process at large scales.