Position Details

What You Will Do

• Completing the new claim intake process for all lines of business (personal, commercial, and specialty) through telephone contact with Echelon members
• Verification and entry of full claim details into the appropriate claims operating system (Guidewire, ADAPT, and GIS / Passport)
• Corresponding with adjusters, vendor partners, and other departments within the company to ensure all necessary documents and claim information is accessible
• Manage the Customer Inquiry Queue to respond to customer and broker inquiries and complaints
• Organizing claim’s services- authorizing and assigning services through Echelon vendor partners (rentals, appraisals, and tows) for newly created claims to ensure member satisfaction
• Monitoring of the Claims FNOL inbox for new claims notices submitted by Crawford after hours, brokers, third party adjusters, lawyers, and other industry service providers
• Tracking of new claims using provided tracking resources, to ensure valuable reporting data is available for all lines of business
• Documenting claim data accurately to support all data reporting requirements
• Other duties as assigned

Who You Are

• Post secondary education required
• CIP / FCIP Insurance Institute of Ontario- Completed or In Progress
• Minimum 1 years of claims intake and customer service and administrative experience
• Strong communication skills, ability to support customers and broker partners to address concerns and diffuse challenging conversations
• Experience navigating and entering data across claims operating systems, such as, Guidewire
• Familiarity with phone queue and call handling procedures
• Multi-tasking with the ability to work in a fast-paced environment and manage changing priorities
• Attentive to detail and catches errors in numbers, spelling, and punctuation in documents and written material
• Uses personal judgement and critical thinking to make decisions and offer solutions
• Proficient with Microsoft Office Suite
• Excellent communication and customer service skills

What’s In It For You

• Competitive total compensation and benefits package
• Annual shared success program based on performance
• Annual merit increases based on performance
• Defined Contribution Pension Plan with a matching contribution component
• Complimentary CAA Membership

Please note : Internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.