Responsibilities :

• Provide software and client support for itracks’ proprietary applications
• Liaison between external project participants and itracks’ Operations Department including reporting feedback from participants to the software development team
• Respond to participant and client inquiries and perform problem solving effectively and in a professional and timely manner
• Pursue self-development to provide top-quality customer service, and to increase itracks’ software products mastery and industry knowledge
• Contribute to sales growth by delivering high quality concierge support
• Work effectively in a team environment for the good of the company as well as individuals
• Perform other duties as may be assigned or requested

Qualifications :

• Some post-secondary education, preferably in computer technology, or related work experience
• Candidate must be fluent in English
• Excellent organizational skills
• Ability to work both independently and in a team environment
• Highly proficient in Microsoft Office including Word, Excel, and Outlook
• Ability to work under pressure in a face-paced work environment