Job description

Customer Service Representative(CSR) / Estimator Casual

NOW HIRING

TWO MEN AND A TRUCK® - Burnaby is hiring a Casual CSR / Estimator

• Starting date : August 15th (possibly start sooner)
• Starting pay : $20 per hour
• Shift : Casual Position, min 4 hours per day, 1 to 5 shifts per week
• Shifts can start as early as 8am and finish at 6pm
• Must be able to work independently
• A promising opportunity for career growth in this role

Do you want to work with a reputable company, which hold its employees to the highest of standards? Then TWO MEN AND A TRUCK®, North America's largest moving franchise, is where you want to be! TWO MAN AND A TRUCK® achieved a milestone recently, by completing its 10 millionth move over the last 35 years.

Launch your career with TWO MEN AND A TRUCK® Burnaby as a Customer Service Representative / Estimator. The Customer Service Representative (CSR) / Estimator is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® Burnaby customers through in-depth knowledge of products and services.

TWO MEN AND A TRUCK® - Burnaby is a company accredited by the Canadian Association of Movers

Customer Service Representative Responsibilities :

• Recommend and sell solutions according to customer's needs for moving services, boxes, supplies and equipment by asking open ended and probing questions
• Provide moving / packing quotes via our Movers Who Care system over the phone.
• Enter, schedule and coordinate customer moves and Estimates.
• Data entry and clerical work
• Proactively resolve customer concerns, complaints or customer service issues
• Communicate professionally in English, both verbally and in writing; comfortably interact with customer
• May participate in other sales, marketing and networking activities in addition to charitable move coordination
• All other duties as assigned

Customer Service

Representative Job Requirements :

• Commitment to customer service excellence and exceeding the customer's expectations
• Relentlessly positive attitude
• Professional demeanor and ability to remain calm under pressure
• Ability to multi-task and stay organized
• Strong logic and mathematical skills (addition, subtraction, multiplication and division using whole numbers and decimals.
• Ability to perform these operations using units of dollars, weight measurement, volume, distance and time)
• Sales and call centre experience preferred
• Confidence to initiate customer contact and comfortable asking for the sale.
• Basic Computer Literacy
• High school diploma or equivalent, Post-Secondary an asset.
• Legally allowed to work in Canada
• Fluency in multiple languages is an asset

TWO MEN AND A TRUCK is the nation’s leading full-service moving company, offering customers comprehensive home and business relocation, packing and unpacking, and junk removal services.

Making training and customer service a priority, we’re proud to offer professionally-trained movers along with top-of-the-line equipment and resources to exceed your expectations.

Our goal is to tailor each experience to specifically fit all moving needs.

LOCAL MOVING

Local moving is what started our brand more than 35 years ago, and we take pride in exceeding our customers’ expectations! We offer a professionally trained moving team to ensure your belongings are handled with care and that your move runs smoothly.

JUNK REMOVAL

With this new service, our professional moving teams can assist you with downsizing, home renovations, or spring cleaning to remove those old items you no longer want.

Schedule our junk removal service prior to your move or whenever you need items hauled away!