Carts and Customer Service Co-workers

Carts and Customer Service Co-workers

Offer parameters
IKEA Canada
$18 an hour
Ottawa, ON, Canada

Woke Type

part-time

About

We are sorry. The job offer you are looking for is no longer available.

Who you are

  • You are enthusiastic about work and working with others on a team
  • You can prioritize, are disciplined, show initiative and have a flexible attitude
  • You’ve worked with material handling equipment before (or are very open to learning about it!)
  • You have about 6-month work experience in a high-volume Warehouse, Retail or Customer service environment (strong preferred but not necessary)
  • Your customer service skills are top notch - you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
  • You are a total people-person and can strike up a conversation easily
  • You are quite comfortable with computers and are generally technology-savvy
  • You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Your responsibilities

  • Maintain the flow of carts / baby strollers throughout the store to ensure positive customer shopping experience
  • Assist customers in loading merchandise into vehicles as efficiently as possible
  • Ensure that the loading zone remains clear
  • Maintain a balanced cart flow throughout the store / home delivery areas
  • Disassemble AS IS merchandise when required
  • Assist customers with bringing merchandise to be returned
  • Report inoperable equipment to managers
  • Maintain outside area, ensuring it is fully stocked with twine, etc.
  • Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls
  • Use available resources to educate yourself on product features and customer interaction skills
  • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
  • Assume responsibility for other tasks and projects as they occur
  • Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns / Exchange policies and routines.
  • Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
  • Assist team members with additional duties, as required

Together as a Team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.

We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers : we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We’re a bunch of people who are truly passionate about people!

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers.

We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development.

In addition, we offer a comprehensive Total Rewards package to all co-workers including :

  • Wellness days (in addition to your vacation days!)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting hourly rate for this position is $ 18 and will be based on relevant work experience.

P.S. In the IKEA world, this position is officially referred to as : Carts and Exchanges & Returns Co-Worker