Who you are

• You are enthusiastic about work and working with others on a team
• You can prioritize, are disciplined, show initiative and have a flexible attitude
• You’ve worked with material handling equipment before (or are very open to learning about it!)
• You have about 6-month work experience in a high-volume Warehouse, Retail or Customer service environment (strong preferred but not necessary)
• Your customer service skills are top notch - you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
• You are a total people-person and can strike up a conversation easily
• You are quite comfortable with computers and are generally technology-savvy
• You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Your responsibilities

• Maintain the flow of carts / baby strollers throughout the store to ensure positive customer shopping experience
• Assist customers in loading merchandise into vehicles as efficiently as possible
• Ensure that the loading zone remains clear
• Maintain a balanced cart flow throughout the store / home delivery areas
• Disassemble AS IS merchandise when required
• Assist customers with bringing merchandise to be returned
• Report inoperable equipment to managers
• Maintain outside area, ensuring it is fully stocked with twine, etc.
• Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls
• Use available resources to educate yourself on product features and customer interaction skills
• Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
• Assume responsibility for other tasks and projects as they occur
• Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns / Exchange policies and routines.
• Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
• Assist team members with additional duties, as required

Together as a Team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.

We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers : we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We’re a bunch of people who are truly passionate about people!

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers.

We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development.

In addition, we offer a comprehensive Total Rewards package to all co-workers including :

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting hourly rate for this position is $ 18 and will be based on relevant work experience.

P.S. In the IKEA world, this position is officially referred to as : Carts and Exchanges & Returns Co-Worker