Reporting to the Manager, Public Services Outreach, or designate, this position is responsible for driving the bookmobile and delivering circulation and outreach services from the bookmobile.

Perform all circulation functions, including charge / discharge materials, open and update customer accounts and reports.

Reconcile cash and perform banking duties daily. Resolve customer account problems and queries. Assist customers with requests for materials and holds.

Provide troubleshooting for hardware and software issues. Monitor and request supplies. Secure the property including locking and unlocking library vehicles.

Maintain material as needed for repair and discard. Operate the Bookmobile. Perform basic daily vehicle log and inspections.

Operate office equipment (e.g. computer, debit machine, etc.). Provide information about library resources and services.

Assist in maintaining : an inviting and orderly library environment, prompt and efficient customer service. Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health & Safety Program.

Will perform other duties as assigned.

QUALIFICATIONS :

• Must have an Ontario Secondary School Graduation Diploma plus two (2) years post-secondary training, or Ontario Ministry of Education equivalency
• Must hold and maintain a current valid and lawful Class D Driver’s Licence in accordance with the Highway Traffic Act, for the purposes of operating a City of Windsor vehicle and provide a driver’s abstract as a condition of employment.
• Must have over one (1) year up to and including three (3) years of customer service experience.
• Availability to work on weekends is required for this position.
• Must be proficient in keyboarding and have knowledge of Microsoft Office products.
• Must demonstrate excellent public service and customer relation skills.
• Must demonstrate excellent interpersonal, conflict resolution and organizational and communication skills.
• Must have thorough knowledge of the online catalogue and circulation modules.
• Respond willingly to flexibility in assignment and changing tasks in a team environment.
• Public Library experience is considered a definite asset.
• Ability to perform physical work, bend, reach and lift up to 60 lbs.
• The physical demands analysis associated with this job indicates a light level of work.

NOTE :

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
• The Corporation of the City of Windsor is an Equal Opportunity Employer