Cowan Insurance Group is looking for a Bilingual Service Consultant to join our team! Reporting to the Supervisor, International & Partnerships Programs.

The Bilingual Service Consultant is responsible for providing service and analytics excellence to our national and international clients with Third Party Administration (TPA) / Third Party Payor (TPP) services.

You are organized and have strong attention to detail. You thrive in a fast-paced work environment while working independently and efficiently.

You excel at providing exceptional customer and client service!

What you will do :

• Support our Consultants and other internal partners in managing the ongoing activity for our clients with TPA / TPP services.
• Resolve and address escalated client issues and inquiries along with coordinating with internal departments and / or carriers.
• Provide service support to our clients and members relating to the administration of their group benefit plans.
• Determine and work towards resolution of any discrepancies found within contracts, booklets, and our processes in adherence with the client’s wishes or with policy.
• Coordinate contract amendments for clients.
• Proofread booklets and contracts for accuracy and ensure compliance with client’s requirements, legislation, and collective bargaining agreements.
• Review, prepare & peer review analysis of regular reporting, benefit summaries, amendments, and employee presentations / communications.
• Prepare marketing submissions, including benefit comparisons and change of carrier procedures.
• Assist Consultant with preparation of the marketing quote results for client.
• Draft employee announcements if required related to change in carrier and deliver all relevant documents.
• Ensure the smooth transition of benefits ensuring any client risk and exposure is mitigated.
• Assist on specific projects, initiatives and research.
• Provide and coordinate support for Consultant as requested and in accordance with procedures and service agreements;
• Schedule appointments, monitor email, voicemail, prepare letters, spreadsheets, maintain filing and perform other administrative duties as required;
• Maintain accurate and current records for all clients within EPIC.

What you will bring :

• Excellent verbal and written communication skills in both English and French, is a requirement
• 3 years plus of professional work experience in a similar role
• Completed post-secondary degree or a combination of equivalent professional experience
• Excellent knowledge of Microsoft Excel, PowerPoint, Word and Outlook
• Strong prioritization skills and flexibility to work in a fast-paced environment
• Strong attention to detail and a high degree of accuracy
• Excellent communication skills, both verbal and written
• Demonstrates sound judgement, ethics and integrity
• Creative problem solver with the ability to identify issues, recommend solutions and create suitable plans for resolution
• Exceptional customer service skills
• Strong attention to detail, organized and time management skills and ability to meet deadlines
• Team player who recognizes the benefits of collaboration with fellow team members
• Knowledge of EPIC, (CRM tool), an asset

Who we are

Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients.

With over 500 employees hired out of 6 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to :

• deliver insurance and risk management solutions to businesses, organizations and individuals
• advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

• Competitive salary
• Participate in our comprehensive benefits plan on day one no waiting period
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement
• Hybrid work environment

Are you interested?

Please Apply!

This position is subject to appropriate background checks that may include credential, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position.

Selections will be made without regard to : race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.

LI-Hybrid